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Last updated: August 2026
 

Pink Lion Events respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal data.

For the purposes of applicable UK data protection legislation, Pink Lion Events is the data controller responsible for the personal information we collect.
 

1. Who We Are

Pink Lion Events provides event styling and décor services including balloon displays, backdrops, event installations, venue styling and celebration décor.

If you have any questions about this Privacy Policy or how we use your information, you can contact us here

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2. Information We May Collect

Depending on how you interact with us, we may collect information including:

• Your name

• Email address

• Telephone number

• Billing or contact address

• Event date

• Event venue or location

• Details about your event

• Services you are interested in or have booked

• Correspondence between you and Pink Lion Events

• Payment and transaction information

• Website usage information

• Marketing preferences

• Photographs or videos from events where permission has been provided

We only collect information that is reasonably necessary to respond to enquiries, manage bookings, provide our services or operate our business.
 

3. How We Collect Your Information

We may collect personal information when you:

• Contact us through our website

• Request a quote

• Make a booking

• Contact us through email, telephone or social media

• Make a payment

• Subscribe to marketing communications

• Enter a competition or promotion

• Interact with our website

• Provide photographs, reviews or testimonials

We may also receive basic information through third-party platforms that you use to contact or interact with us, such as Instagram, Facebook or other social media platforms.
 

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Prepare and provide quotations

• Process and manage bookings

• Contact you about your event

• Arrange event delivery, installation and collection

• Take and process payments

• Provide customer support

• Manage cancellations, amendments or queries

• Keep appropriate financial and business records

• Improve our services and website

• Prevent fraud or misuse of our services

• Send marketing communications where permitted

• Display photographs, testimonials or event content where appropriate permission has been obtained

We will not sell your personal information to third parties.
 

5. Our Legal Basis for Using Your Information

Under UK data protection law, we must have a valid reason for processing your personal information.

Depending on the circumstances, we may rely on:

Contract – where we need your information to provide a quotation, process a booking or deliver the services you have requested.

Legitimate interests – where using your information is reasonably necessary for running and improving Pink Lion Events, responding to customers, protecting our business or managing our services.

Legal obligation – where we need to retain or process information to comply with legal, accounting or tax requirements.

Consent – where you have specifically given us permission, for example for certain marketing communications or the use of particular photographs or content.

Where we rely on consent, you can withdraw that consent at any time.
 

6. Payments

Where payments are processed through a third-party payment provider, your payment information may be processed directly by that provider.

Pink Lion Events does not normally receive or store your complete debit or credit card details.

Payment providers process your information in accordance with their own privacy policies and security procedures.
 

7. Photographs, Videos and Social Media

We may photograph completed event installations for our portfolio, website or social media.

Where photographs or videos clearly identify an individual, we will only use this content where we have an appropriate legal basis and, where required, permission to do so.

If you have previously agreed to the use of an identifiable photograph and later wish to discuss its removal from our website or social media channels, please contact us. We cannot guarantee removal of content that has already been shared, copied or reposted by independent third parties.
 

8. Marketing

We may occasionally contact existing or prospective customers about Pink Lion Events services, promotions or relevant updates where permitted by law.Where consent is required, we will ask for it before sending marketing communications.

You can unsubscribe or ask us to stop sending marketing communications at any time by using the unsubscribe option provided or contacting us directly. Stopping marketing communications will not prevent us from contacting you about an existing enquiry, booking, payment or event.
 

9. Who We Share Your Information With

We may share limited personal information with trusted third parties where this is necessary to operate our business or provide your booking.

These may include:

• Website and hosting providers

• Payment processors

• Accounting or bookkeeping providers

• Email and communication platforms

• Delivery or logistics providers

• IT and software providers

• Professional advisers

• Contractors or suppliers assisting with your event

• Government bodies or authorities where legally required
   

We only share information that is reasonably necessary for the relevant purpose.

Our website may be operated using services provided by Wix, which may process certain website visitor information on our behalf.

Third-party providers may have their own privacy policies explaining how they process personal information.]
 

10. International Data Transfers

Some of the technology and service providers we use may process or store information outside the United Kingdom.

Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable UK data protection requirements.
 

11. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

For example:

• Enquiry information may be retained so that we can respond to and follow up your enquiry.

• Booking information may be retained after your event for customer service and business record purposes.

• Transaction and accounting records may be retained for the period required by UK tax and accounting legislation.

• Marketing information may be retained until you unsubscribe or ask us to stop contacting you.

When information is no longer required, we will delete it or securely dispose of it where reasonably possible.
 

12. Cookies and Website Information

Our website may use cookies and similar technologies.

Cookies are small files placed on your device that help websites function correctly and can provide information about how visitors use a website.

Some cookies are essential for the website to operate.

Other cookies, including certain analytics or marketing cookies, may require your permission before they are used.

Where required, you will be given the opportunity to manage your cookie preferences through our website.

You can also control cookies through your browser settings.
 

13. Links to Other Websites

Our website or social media pages may contain links to websites operated by third parties.

Pink Lion Events is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.
 

14. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

• Ask what personal information we hold about you

• Request a copy of your personal information

• Ask us to correct inaccurate information

• Ask us to delete certain information

• Ask us to restrict how your information is used

• Object to certain uses of your information

• Request transfer of certain information

• Withdraw consent where we rely on consent

These rights are not absolute and may depend on the circumstances and the legal basis on which we hold your information.

To exercise any of these rights, please contact here.
 

15. Complaints

If you have concerns about how Pink Lion Events has handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to raise a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO).

More information is available through the Information Commissioner's Office website.
 

16. Keeping Your Information Secure

We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no internet-based system can be guaranteed to be completely secure.
 

17. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our business, website, services or legal obligations.

The latest version will always be published on our website with the date it was last updated.
 

18. Contact Us

If you have any questions about this Privacy Policy or how Pink Lion Events handles your personal information, please contact us.

Pink Lion Events.